Until my most recent experience on 12/28, I could not have agreed more with the one star reviews. Prior to the new ownership, this place was horrific. All the puppies looked sick, and I never would have purchased a puppy here. I purchased a Golden Retriever puppy on 12/28, and he is such a doll baby. We had a great experience. The employees (we worked with Jessica, she was amazing!) were knowledgeable about the breeds and what the cost covers. I was able to speak directly with Bill, the owner, and he answered every question I had about the puppy’s breeder and where he came from. Bill now personally visits every breeder and maintains a binder with pictures of the facilities. Yes, the puppies are very expensive, but we could not be happier with our decision.