--- title: "FAQs" id: "33" type: "page" slug: "faq" published_at: "2016-01-01T05:00:00+00:00" modified_at: "2026-10-20T13:44:14+00:00" url: "https://www.petlandrobinson.com/faq/" markdown_url: "https://www.petlandrobinson.com/faq.md" excerpt: " " --- ![FAQs](https://www.petlandrobinson.com/wp-content/uploads/2022/06/faq2.jpg)# FAQs ## Where do our puppies come from? Our puppies come from a select group of USDA licensed, inspected and regulated professional and hobby breeders who have experience in raising quality family pets. Petland puppies are veterinarian checked prior to arriving at our store and veterinarian checked while in our care. ## Will my puppy be registered? There are several canine registries (The American Kennel Club, (AKC), APR, ACA, UKC) and others. Most of our puppies are registrable. You will be given the opportunity to register your new puppy at the time of purchase. ## What does it mean to have a registered puppy? Buying a registered puppy means that its family tree is documented, though not all registered puppies are purebred. Purebred status indicates that the family tree is documented as exclusively one breed. Purchasing a registered dog does not guarantee better health compared to a non-registered one. The AKC (American Kennel Club) is the most renowned purebred dog registry in the country, but there are several others such as ACA, APR, and UKC that also maintain similar documentation. ## Will my puppy be microchipped? Yes, all of our puppies are microchipped before purchase. And the microchip will be registered to you when you take your puppy home. If your puppy should ever become lost, there is a good chance that your puppy will be recovered because it has a registered microchip. In a pets lifetime, one out of three will become lost. Without enrollment registration and identification about ninety percent will not be recovered. ## What breeds are best for people who have allergies? People who have allergies should consider dogs that shed very little. Breeds to consider are:Poodle, Bichon, Maltese, Soft Coated Wheaten Terrier, Puli, and Havanese. Other low shedding breeds include: Miniature Pinscher, Bedlington Terrier, Chinese Crested, Irish Water Spaniel, Yorkshire Terrier, Kerry Blue Terrier, Shih Tzu, Poodle crosses and Schnauzer ## How does Petland ensure the puppies come from good sources? Petland is dedicated to providing our community the best puppies possible. That starts by working with great breeders. We work with USDA licensed, AKC inspected, and State licensed professional breeders and hobbyist breeders. Additionally, our franchisees, managers and Pet Counselors take multiple trips every year to visit breeders. These visits ensure that those breeders are meeting our standards and give us an opportunity to discuss with those breeders how to improve their puppy program. We are always looking for the socialization, veterinary care, and exercise of both the puppies and their parents. In recent years we have been working with breeders to do more OFA (Orthopedic Foundation for Animals) and genetic testing and are excited about the Perdue University Canine Care Certified program. ## What happens to puppies you don’t sell? All of our puppies are adopted by our customers. The typical Petland puppy is in our store for less than 10 days. Petland has been in business for over 55 years. We know what puppies are going to find homes quickly. We work with wonderful breeders who select great puppies for us. If, for some reason, no one adopts a particular puppy in a short amount of time, we work hard to find the puppy home. We are very good at this. Our pet counselors undergo extensive and ongoing training in matching our puppies with our customers. ## What happens when a puppy goes home? Petland makes every attempt to ensure puppies have a smooth transition into their new homes. Before a puppy is adopted, trained Petland Pet Counselors match the right pet with the right customer in an effort to ensure the needs of both will be met. Customers receive counseling from Petland Pet Counselors on the responsibilities of pet ownership. Discussions on housebreaking, chewing, grooming, and nutrition are among the topics reviewed. Petland promotes ongoing veterinary care and offers a $30 Store Credit if a veterinary exam is made within 10 days of purchase, to comply with the PA Dog Purchaser Protection Act. When a Petland puppy goes home, the new owner also receives a Puppy Resource Kit. This kit includes basic canine obedience training support with a toll-free phone number for free consultations with a certified canine trainer for the life of the Petland pet. It also includes information on Petland’s Enhanced Protection Program, including a lost pet recovery service. ## Does Petland Robinson carry bunnies or other small animals? Yes. Petland Robinson carries small animals, including rabbits, hamsters, and guinea pigs. Families interested in a smaller companion can visit us at 1530 Park Manor Blvd in Pittsburgh to learn more about the small animals currently in the store. ## Does Petland Robinson carry kittens or cats? No. Petland Robinson does not currently carry kittens or cats. Our pet selection centers on puppies and small animals, giving families options ranging from dogs to smaller companions such as rabbits, hamsters, and guinea pigs. ## Does Petland Robinson carry birds? Petland Robinson does not currently carry birds. If you’re considering a pet other than a puppy, you can explore our small animal selection and learn which rabbits, hamsters, or guinea pigs may be available when you visit. ## Does Petland Robinson carry reptiles or turtles? Not at this time. Petland Robinson does not currently carry reptiles or turtles. We welcome families looking for puppies or small animals, and our team can help you learn more about the pets in the store and what may suit your household. ## What pets does Petland Robinson carry? Petland Robinson carries puppies and small animals, including rabbits, hamsters, and guinea pigs. Stop by our Pittsburgh store to meet the pets in person, or call (412) 494-7387 with questions about what’s currently available. ## Does Petland Robinson carry ferrets? No, Petland Robinson does not carry ferrets. However, we do carry other small animals, including hamsters, guinea pigs, and rabbits. Visit our Pittsburgh store to learn more about our small animal selection and see which pets are currently available. ``` Petland Robinson 2274 Google reviews Write a review Posted on Google Elaine Y Trustindex verifies that the original source of the review is Google. Ricky was very helpful with the purchase of my new fur baby. Very friendly and informative. Posted on Google Peggi s Trustindex verifies that the original source of the review is Google. We got our Chihuahua at Petland .Bri took care of us and was very helpful. We left with confidence knowing we had made a good choice and we would come back here anytime for anything. Posted on Google Ryan S Trustindex verifies that the original source of the review is Google. Shadan and Bri, thank you. Hayley- you were so kind. If you’re looking for a healthy puppy, don’t waste your time somewhere else. Posted on Google Caleb L Trustindex verifies that the original source of the review is Google. Shadan was very helpful. Told them I had to go to work and they made the process very fast and seamless Posted on Google Juliana G Trustindex verifies that the original source of the review is Google. Today I got my little baby Spur, a cowboy corgi!!!! Tiderro was so much help and answered all the questions I had. Thank you for helping me find my little baby. :) Posted on Google Blake G Trustindex verifies that the original source of the review is Google. Walked to look at the puppies and looked found a beautiful little mini schnauzer girl that looked like our old female. She’ll be a great addition to our family. Tiderro was amazing and amazing at understanding our history with schnauzers and how we were trying to heal from losing ours. ```